Shipping & Returns

Shipping Policy

At LB Tools, we are committed to ensuring a hassle-free and timely delivery of your essential tiling tools.

Here's what you can expect from our Shipping Policy:

Quick Processing: We understand the urgency of your projects. Rest assured, we strive to process and dispatch your tiling tool orders promptly. Orders are typically processed within one business day.
Flexible Delivery Options: Choose from a range of delivery options tailored to suit your needs. Whether you opt for standard delivery or need your tools in a hurry with expedited shipping, we have you covered.
Order Tracking: Stay in the loop with real-time tracking information. Once your order is on its way, you'll receive tracking details to monitor the progress and estimated delivery time of your tiling tools.
Shipping Costs: Our shipping costs are calculated at checkout based on the weight of your order and the selected delivery method. We aim to provide transparent and competitive shipping rates.
Order Confirmation: Upon placing your order, you will receive a comprehensive order confirmation email. Please review the details carefully, and if you have any questions or notice any discrepancies, don't hesitate to reach out to our dedicated customer support team.
Customer Support: Our customer support team is ready to assist you with any queries or concerns regarding your tiling tool shipment. Feel free to contact us at lb.tiling5star@gmail.com

We value your business and are committed to providing a positive and efficient shopping experience for all your tiling tool needs.

Thank you for choosing LB Tools

We want you to be happy with your purchase from LB Tools. Here's a straightforward overview of our Return & Exchange Policy:

Easy Returns: If you're not satisfied with your order, you can return it within 14 days of receiving it.
Unopened and Unused: To qualify for a return or exchange, the item must be in its original packaging and unused.
Return Process: Contact our customer support team at 07749136590 or lb.tiling5star@gmail.com to initiate the return process. We'll guide you through the necessary steps.
Refund or Exchange: Once we receive your returned item, we'll process a refund or exchange promptly, based on your preference.
Return Shipping: In most cases, you'll be responsible for return shipping costs. However, if the return is due to an error on our part, we'll cover the shipping.
Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately.

We'll work to resolve the issue and provide a replacement or refund.

7. Customer Satisfaction: Your satisfaction is our priority. If you have any concerns or questions, don't hesitate to reach out.

Thank you for choosing LB Tools! We're here to help!

We appreciate your business and aim to make the return and exchange process as simple as possible.